Beyond nice, professional and incredibly prompt!
They got back to me with an accurate quote within the hour, and I had an appointment set up for the next day. They saved my couch from after my cat peed on the cushions while I was out of town. Their cleaning products did not smell harsh or linger, and were effective where even expensive enzyme cleaners had not been. To top it all off, they were very nice to my culprit cat and made sure to give me tips on how to avoid a repeat situation in the future and remind me that I couldn't fault him for being lonely and messing up! Make sure to have a check or cash on hand as they do not take cards.